At Dscout, our goal is to connect the right voices with the right people. We want to help researchers improve experiences and products based on real user feedback. That is the core principle that guides what data we collect and how we use it.
To help illustrate this core principle, we’ve put together this guide to answer questions and provide transparency around how your data powers Dscout XT and what you can expect from us in terms of keeping that data safe.
Is my data secure?
Let’s start with the most important question! Yes, your data is secure.
Dscout remains compliant with GDPR and CCPA regulations and maintains ISO 27001 and HITRUST certifications. While those may seem like random letters and numbers, they are industry standards meant to ensure your data is protected. And to keep us honest, we also undergo annual security audits.
What data is collected?
We collect the following data when you’re enrolled in Dscout XT:
- URLs visited (including number of visits and the date/time of each visit).
- Search terms entered into your Chrome browser.
- Certain interactions on specific webpages (also called DOM events). For example, a study may be initiated if you click to open an AI chatbot.
Note: Dscout automatically deletes data from any sites we deem sensitive, private, or irrelevant to the research conducted on our platform. We also employ advanced techniques designed to minimize the collection of PII (personally identifiable information) like names, phone numbers, and passwords.
To be extra clear on what’s collected, here’s how some standard data would look when collected as part of Dscout XT:
Scout ID: 8762918991
Timezone: America/New York
URL: https://www.bankrate.com/finance/credit-cards/best-credit-cards-young-adults/
Visited At: 2024-05-31 21:25:42.805 Z
Data is not collected retroactively, and you can opt out at any time. For more information, see What if I change my mind?
What does Dscout do with my data?
Dscout uses your data to help connect you with researchers who want to learn more about how people interact with their products and services. (Don't worry—we don't sell your data to advertisers or any third parties.)
If you're matched with a research opportunity, the researcher conducting that study will only see the data that's relevant to the research they're conducting. (And you'll have earned a reward along the way!)
What if I change my mind?
If you change your mind, no sweat! You can opt out of Dscout XT at any time from the Settings tab of the Dscout Chrome extension. You’ll be disconnected from the program immediately and no additional data will be collected.
Note: If you opt out of Dscout XT while participating in a mission that requires it, you may forfeit payment for that mission. We suggest completing all in-progress missions before opting out. You’ll also no longer receive customized opportunities.
How long will you keep my data?
We retain XT-collected data for one year. However, we stop collecting data immediately if you opt out of Dscout XT. And we’re always happy to assist with data deletion if you want any already-collected data removed sooner.
To request deletion of any data collected using Dscout XT, send an email to help@dscout.com.
Note: Data you have shared in missions or data that has already been aggregated into research insights will not be deleted.