If you’re testing your setup and our system doesn’t recognize your camera or microphone, try some of the troubleshooting methods listed below.
Camera issues
- Make sure nothing is blocking your camera. We’re all human. You might not see anything (or a black screen) in your camera test because something is literally blocking it.
- Make sure you’ve selected the correct camera. Newer models of laptops and computers come with internal cameras. If you’re using an external camera (i.e. one that you plug into your computer using a USB port), you may have to choose that camera instead of your computer’s internal camera.
- Close out any other applications that may be using your camera. There may be another program that is actively using your camera. Please make sure you close out any of those programs.
- Test your camera on another Chrome- or Edge-based video application. If you have access to a Gmail account, you can test your camera on Google Hangouts, which is another video-conferencing tool.
- Quit and restart Google Chrome or Microsoft Edge.
Pro tip: Did none of these methods help? Maybe your issue is with permissions. Please make sure that you’ve given Dscout permission to access your camera. Read more about how to do that here.
Microphone issues
- Are your headphones plugged in? The Dscout app may sometimes not recognize your microphone if you have your headphones plugged into the auxiliary jack. Unplug the headphones and see if that lets Dscout recognize your microphone.
- Try saying something! When you test your set-up, the microphone portion of your test will pass if your microphone picks up any sound. This test is very sensitive, so try saying something aloud and see if that fixes the issue.
- Make sure you’ve selected the correct microphone. Newer models of laptops and computers come with internal microphones. However, if you’re using an external microphone (such as one connected to a headset or one that you plug into the USB port), you may have to manually select that microphone during set-up.
- Double check your computer’s microphone settings. Maybe you haven’t enabled your microphone or there’s something wrong with your computer’s internal settings. Please double check them and try again.
- Quit and restart Google Chrome or Edge.
Pro tip: Did none of these methods help? Maybe your issue is with permissions. Please make sure that you’ve given Dscout permission to access your microphone. Read more about how to do that here.