> For the complete documentation index, see [llms.txt](https://participanthelp.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://participanthelp.dscout.com/troubleshooting/why-arent-my-entries-and-media-files-uploading.md). # Why arent my entries and media files uploading There could be a number of reasons why your entries or media files aren’t uploading properly. The factors that affect the success of your upload can range from the size of your attached media file to the strength of your internet connection. For successful uploads, we recommend that you do the following: * **Make sure your app is up to date.** Check the App Store or Google Play Store periodically for updates to the Dscout mobile app to make sure you’re on the latest version. * **Establish and participate while on a strong internet connection.** Try to connect to trusted wifi networks or use your own mobile device’s data when uploading. Firewall and poor connections are often the cause of failed uploads. * **Don’t close out of the Dscout mobile app.** The Dscout mobile app needs to be operating in your phone’s background for the upload to be successful. Check out [this article](/troubleshooting/upload-issues-troubleshooting-steps-for-dscout-mobile-app.md) for more information on resolving media upload issues! --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://participanthelp.dscout.com/troubleshooting/why-arent-my-entries-and-media-files-uploading.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.