> For the complete documentation index, see [llms.txt](https://participanthelp.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://participanthelp.dscout.com/interview-studies/live-troubleshooting/live-camera-and-microphone-permissions-and-access-troubleshooting.md).

# Live camera and microphone permissions and access troubleshooting

In order to participate in a Live Desktop mission, you'll need to grant Dscout permissions to your computer's camera and microphone.

If you've granted permissions but you're still experiencing camera and microphone issues, check out [this article](/interview-studies/live-troubleshooting/camera-microphone-and-sound-issues-for-live-missions.md)!

### Granting camera and microphone permissions

The first time you access the [Live pre-test](/interview-studies/participate-in-live-missions/participating-in-live-missions.md) on a new computer, a dialogue box will automatically pop up asking you give app.dscout.com permission to use your **Microphone** and **Camera**. Click **Allow** for both. See below:

<img src="/files/0f358d90312e790f8626d012f2ad417c1e512baa" alt="" width="563">

<img src="/files/225b2fe94c6ff5527f36d95772f74fffd8d050d2" alt="" width="563">

### Troubleshooting camera and microphone permissions

If you've clicked on the **Begin Setup** button, but the permissions prompts don't show up, try clicking on the **Lock** icon to the left of the address bar or the **Camera** icon on right side of the address bar. See below.

<img src="/files/b6deb69bcd223b56a7336630cfd409461e6fc9d8" alt="" width="563">

<img src="/files/a571a0d134f870d2322a2ddb7babf12b3807cb5e" alt="" width="563">

Clicking these options should either open up the permissions dialogue box or show that your camera or microphone has been blocked. In the event that clicking the **Lock** icon doesn't surface the permissions dialogue box, please restart your Google Chrome or Microsoft Edge web browser and try again.

### Managing Web Browser Permissions

As an extra precaution, we recommend taking the following steps to make sure permissions are not blocked for Dscout in your web browser:

1. Open a Google Chrome or Microsoft Edge web browser window.
2. At the top right next to your address bar, click on the **More** icon (the three dots icon).
3. Click **Settings** at the bottom of the dropdown menu.
4. Google Chrome users:
   1. Click **Privacy and security**
   2. Click **Site Settings**.
   3. Click **Camera or Microphone**.
   4. Check if the Dscout Chrome extension is blocked for Camera and Microphone. If it is, remove the existing exception by clicking on the **Delete** icon to the right of the site.
5. Microsoft Edge users:
   1. Click **Cookies and Site Permissions**
   2. Click **All Sites**
   3. Locate dscout.com and verify that camera and microphone permissions are set to **allow**.

***

*Last updated: 2025-07-31*\
\&#xNAN;*Source:* [*Live camera and microphone: Permissions and access troubleshooting*](/interview-studies/live-troubleshooting/live-camera-and-microphone-permissions-and-access-troubleshooting.md)


---

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