> For the complete documentation index, see [llms.txt](https://participanthelp.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://participanthelp.dscout.com/interview-studies/interview-troubleshooting/interview-camera-and-microphone-permissions-and-access-troubleshooting.md).
# Interview camera and microphone permissions and access troubleshooting
In order to participate in a desktop interview study, you'll need to grant Dscout permissions to your computer's camera and microphone.
### Granting camera and microphone permissions
The first time you access the Interview pre-test on a new computer, a dialogue box will automatically pop up asking you give app.dscout.com permission to use your **Microphone** and **Camera**. Click **Allow** for both. See below:
### Troubleshooting camera and microphone permissions
If you've clicked on the **Begin Setup** button, but the permissions prompts don't show up, try clicking on the **Lock** icon to the left of the address bar or the **Camera** icon on right side of the address bar. See below.
Clicking these options should either open up the permissions dialogue box or show that your camera or microphone has been blocked. In the event that clicking the **Lock** icon doesn't surface the permissions dialogue box, please restart your Google Chrome or Microsoft Edge web browser and try again.
### Managing Web Browser Permissions
As an extra precaution, we recommend taking the following steps to make sure permissions are not blocked for Dscout in your web browser:
1. Open a Google Chrome or Microsoft Edge web browser window.
2. At the top right next to your address bar, click on the **More** icon (the three dots icon).
3. Click **Settings** at the bottom of the dropdown menu.
4. Google Chrome users:
1. Click **Privacy and security**
2. Click **Site Settings**.
3. Click **Camera or Microphone**.
4. Check if app.dscout.com is blocked for Camera and Microphone. If it is, remove the existing exception by clicking on the **Delete** icon to the right of the site.
5. Microsoft Edge users:
1. Click **Cookies and Site Permissions**
2. Click **All Sites**
3. Locate dscout.com and verify that camera and microphone permissions are set to **allow**.
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# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
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```
GET https://participanthelp.dscout.com/interview-studies/interview-troubleshooting/interview-camera-and-microphone-permissions-and-access-troubleshooting.md?ask=&goal=
```
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