Interview troubleshooting

Troubleshoot audio, video, and connection issues in interview studies.

Use this section to improve call quality and fix camera, microphone, and sound problems.

Explore this section

• Improve your interview session quality — improve your setup before and during the call.

• Interview camera and microphone permissions and access troubleshooting — fix permission and browser access issues.

• Camera, microphone, and sound issues for interview studies — troubleshoot hardware and audio problems.

Start with these

If your interview study setup is not working, read these first:

1. Improve your interview session quality

2. Interview camera and microphone permissions and access troubleshooting

3. Camera, microphone, and sound issues for interview studies