> For the complete documentation index, see [llms.txt](https://participanthelp.dscout.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://participanthelp.dscout.com/getting-paid/troubleshooting-a-failed-mission-payout.md).

# Troubleshooting a failed mission payout

If you receive an email from Dscout with the subject **Mission payout failed**, it means that we tried paying you, but something went wrong and the payment didn’t go through properly. Here are all the possible reasons why and how to address them:

**Your PayPal account is locked or inactive.**

Log in to PayPal to reactivate your account or contact PayPal directly. Once the issue is resolved, we can resend the reward.

**The email address we sent the reward to isn’t registered with PayPal.**

Create a PayPal account with the email address your reward was sent to. Add your email address to your main PayPal account as an alias. Learn more [here](/getting-paid/getting-paid-via-paypal/adding-an-alias-to-your-paypal.md).

**The email address we sent the reward to exists, but the email isn’t confirmed with PayPal.**

Confirm your email address with PayPal. Learn more [here](/getting-paid/getting-paid-via-paypal/confirming-your-email-address-with-paypal.md).

**The reward is in a different currency than your default currency.**

Log in to your PayPal account and accept the money in your default currency.

If none of these help resolve the issue, reach out to us [here](https://help.dscout.com/hc/en-us/requests/new) and we'll be happy to investigate for you!


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