General troubleshooting for desktop Diary single-session studies
Have you installed Google Chrome or Microsoft Edge?
Google Chrome and Microsoft Edge are the only browsers that are compatible with desktop diary studies and usability studies.
Have you installed the Dscout Browser Extension?
In order to participate in diary studies with desktop activities or usability tests, you need to install our browser extension, which is a small software program we built that allows you to answer study questions from your desktop or laptop computer, including capturing videos, photos and screen recordings.
Camera/Microphone troubleshooting
Diary studies with desktop activities often require you to capture videos, photos, or screen recordings! You'll need a laptop/desktop with a working camera and microphone in order to complete a diary study with desktop activities.
See how to grant camera and microphone permissions here
To troubleshoot permissions issues with camera, microphone or screen recording, click here
To check for other non-permissions issues with camera or microphone, click here.
Upload troubleshooting
There could be a number of reasons why your entries or media files aren’t uploading properly. The factors that affect the success of your upload can range from the size of your attached media file to the strength and consistency of your internet connection.
For upload issues and troubleshooting steps for desktop Diary activities, click here.
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