Diary troubleshooting

Troubleshoot common issues in desktop Diary studies.

Use this section for magic link problems, upload issues, camera and microphone setup, and closed mission questions.

Magic link issues in desktop Diary activities — fix expired links, missing emails, and sign-in issues.
Accessing closed missions — find old missions and understand what closed status means.
General troubleshooting for desktop Diary Express missions — start here for browser, extension, permissions, and upload checks.
Upload issues and troubleshooting steps for desktop Diary activities — fix stuck uploads, missing media, and failed submissions.
Camera and microphone issues in desktop Diary activities — check hardware and browser-level issues.
Troubleshooting camera and microphone permissions for desktop Diary activities — fix permission settings on Mac, PC, Chrome, or Edge.

If you're not sure where to begin, read these first: